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Camo Warehouse
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    • Binoculars
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Camo Warehouse
0
  • Accessories
    • Belts
    • Gaiters
    • Gloves
    • Headwear
      • Balaclavas
      • Beanies
      • Caps
      • Face Masks
      • Hats
    • Laces
    • Socks
  • Archery
    • Archery Accessories
      • Archery Tools
      • Arrow Rests
      • Release Aids
      • Sights
      • Stabilizers
  • Brands
    • 5.11
    • ALPS Outdoorz
    • Athlon
    • Austealth
    • Badlands
    • Bushnell
    • Camelbak
    • Hunters Element
    • Leupold
    • Muddy Girl
    • Pentax
    • Ridgeline
    • RPR
    • Spika
    • Stoney Creek
    • Vanguard
  • Gear
    • Accessories
    • Bipods & Tripods
    • Camo Netting
    • Camping
    • Ear Muffs
    • Eye Protection
    • Game Callers
    • Gun Bags
    • Hydration
    • Pig Dog Gear
    • Reloading
    • Rests
    • Sharpening
    • Slings
    • Spotlights
    • Throwers
    • Torches
  • Kids
    • Accessories
    • Clothing Packs
    • Kids Boots
    • Kids Hoodies
    • Kids Jackets
    • Onesies
    • Pants
    • Tops
      • Camo Tops
      • Casual Tops
  • Mens
    • Jackets
    • Pants
      • Shorts
      • Summer Pants
      • Waterproof Pants
      • Winter Pants
    • Tops
      • Casual Tops
      • Hoodies
      • Summer Tops
      • Tees
      • Winter Tops
    • Value Packs
  • Optics
    • Binoculars
    • Monoculars
    • Night Vision
    • Rangefinders
    • Rifle Scopes
    • Spotting Scopes
    • Trail Cameras
  • Packs & Bags
    • Binocular Harness's
    • Day Packs
    • Hydration Packs
    • Multi Day Packs
    • Pouches
    • Waist Packs
  • Sales
    • Clearance
    • Ridgeline April Specials
    • Spika Clearance
  • Vouchers
  • Womens
    • Womens Boots
    • Womens Jackets
    • Womens Pants
    • Womens Tops
  • Home
  • FAQs

FAQs

FAQs

Can I Change My Order After I've Placed It?

If your order has not already been processed we can do our best to make any changes. Contact us as soon as possible after placing your order and we can let you know your order Status, and wether any changes are possible.

I Haven't Received an Order Confirmation?

All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder as email confirmations sometimes get tagged as Spam.

Please also check if the funds have been taken from the payment method you selected. If they haven't, your order may not have come through successfully.

If you still haven't received any information regarding your order please contact us.

I Put in the Wrong Delivery Address - Can I Change it?

Unfortunately we are unable to guarantee that we are able to amend the order. Once the order is dispatched there is a possibility that Australia Post can redirect it to the correct address.

To do this, simply sign up for a MyPost account (with the same email address you used to place the order), enter in your tracking number and you should have the option to redirect your order.

We encourage you to double check your delivery details before confirming payment.

Non-delivery due to an incorrect address will not be eligible for any compensation from Camo Warehouse.

There is an Item Missing from My Order

Some of the items that we sell will be shipped from different warehouses, so you may receive multiple packages.

Selected items need to be ordered in from the supplier before we can ship them out, these items will be forwarded to you as soon as possible.

If any of your items are out of stock, or your order is facing a significant delay for some reason, you should receive an email or a phone call with further information.

If you require more details about the status of your order please don't hesitate to contact us.

My Order Hasn't Arrived Yet

If you have received confirmation that your order has been dispatched, please contact Australia Post on 137678, or track your order on the Australia Post Website.

Quite often your order may be Awaiting Collection at the Post Office and you have not been notified.

We know Australia Post are experiencing some delays - if your order is taking longer than you think it should, please check for updates on their website.

If you haven't received any confirmation, please contact us and we will resend your tracking details.

Can I Ship To a Work Address?

Yes, but please remember to include your Company name in the address. If your order is Return to Sender because of this, postage will be charged again to re-send.

What Happens if My Package Goes Missing?

Once parcels have left our warehouse via Australia Post, they are then the responsibility of Australia Post. Camo Warehouse has no control over the package and is not legally responsible for lost or damaged goods.

Please ensure shipping details are kept in case further investigation is required.

For further queries or information please contact us.

Can I Exchange an Item?

Absolutely. We are committed to making our returns process as simple as possible.

Simply post your item back to us at 2a/225 Mann St, Armidale, NSW 2350, and include your Return Slip that came with your parcel, or a note detailing the items and sizes you would like to exchange for.

Please include your phone number, so if the item you require is not in stock we can contact you with an alternative.

We do not accept returns or exchanges on Clearance Items.

Can I Get a Refund?

If your item is not as expected, or is faulty in any way, we are happy to provide you with a refund.

Simply post the item back to us at 2a/225 Mann St, Armidale, NSW 2350 with the return slip from your original order, or a note explaining that you would like a refund.

All refunds will be processed using the original payment method.

We do not accept refunds on Clearance Items.

Need Assistance?

Check out our FAQs Page

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Copyright © 2021 Camo Warehouse
ABN: 51329633804
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Camo Warehouse’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Camo Warehouse’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2a/225 Mann St, Armidale NSW 2350. Our ABN is 51329633804. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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